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COVID-19 - What We Have Changed

We are very pleased to have informed customers that we were allowed to reopen on Wednesday 13th of May after government announcements. So that we can make things safe for customers and staff we have implemented a wide range of social distancing measurements and changes to how we operate. We understand that some of these changes may be different to what you are used to but we are carrying these out to keep ourselves operational but also taking into account your safety. Please see below the list of changes we have made in store.

 

We will be a limiting the number of customers allowed into the store at any one time and we will only be allowing customers into the store in group sizes of a maximum 2 people.
Due to the limit on the numbers allowed into the store at one time you may be asked to queue. Please be patient and respect our staff.
We will be amending the route of the store and be operating a one-way system. Please be respect this, we are doing this to keep the flow of the store and reduce congested areas.
Please note our hours have changed ever so slightly to allow us to prepare to store for a safer environment. We will now be open Mon-Sat 9am-5pm & Sun 10am-4pm.
To limit contact, we will only be accepting card transactions for the time being. We will continue to accept mobile and digital wallet service such as Apple Pay.
All customers will be required to use a trolley, regardless of the items they are purchasing.
Our Sedum Restaurant and Toilets are now open with increased cleaning rotas and safety measures in places.
Toilets, including dedicated disabled facilities, will be open and thoroughly cleaned on a regular schedule
We have provided all our staff with PPE equipment which will be work around store. We have also rolled out a thorough cleaning rota for all areas of the store including our trolleys
While we would usually be welcoming of our 4-legged friends we have taken the decision to temporarily ban dogs from the garden centre for the time being. We will look to allow them back in when it is safe to do so.
We will still be operating a local delivery service for those who are unable to visit the store. Please call us on 01372 725638
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