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Privacy Policy

Privacy Policy - Chessington Nurseries Limited t/a Chessington Garden Centre

 

Chessington Nurseries Limited, a company registered in England and Wales with company number 01127937, having its registered office at Leatherhead Road, Chessington, Surrey KT9 2NG, ("we" “us” “our”) are committed to protecting and respecting your privacy.

 

This policy (together with our Website Terms of Use, our Cookies Policy [asb1] and any other documents we provide to you) set out the basis on which any personal data we collect from you, or that is provided to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting us or our website, www.chessingtongardencentre.co.uk (“Site”) you agree to the practices described in this Privacy Policy.

 

Our data protection and privacy measures are governed by the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK (“Data Protection Legislation").

 

For the purpose of Data Protection Legislation, where personal data is provided directly to us through use of the Site, email, or other means we will be a data controller of such information. Where we process personal data which we cannot determine the use, we will be data processor.  

 

Whose information we collect:

 

We may collect personal data of individuals who:

 

  • visit us at Chessington Garden Centre, Leatherhead Road, Chessington, Surrey KT9 2NG for personal or professional reasons;
  • make purchases or bookings at Chessington Garden Centre;
  • browse the Site;
  • make purchases or bookings through the Site;
  • contact us by any means (including through social media);

 

 

Information we collect about you

 

We may collect and process the following information about you:

 

Information you give us

 

  • Information you give us:
    • by filling in forms, making purchases or logging into the Site;
    • by using interactive features and services provided through the Site;
    • by searching and/or using click and collect or online purchasing for products through the Site;
    • through social media functions;
    • by entering a promotion or survey;
    • by corresponding with us by phone, e-mail or otherwise;
    • by making an enquiry or reporting a problem with the Site or any services we provide.

 

  • The information you give us may include your:
    • Identity Information – including personal details including your name, username and title;
    • Contact Information - contact details (including business or private) such as your address, e-mail address, phone number;
    • Payment Details - including your financial and payment card information. Payment card details are not stored by us. Credit card machines and the Site encrypt all data which cannot be accessed by us.

 

Information we collect about you

 

  • By visiting us we may collect the following information:
    • We sometimes take photographic or video images for use in our printed publications, presentations, promotional materials, advertising of Chessington Garden Centre or for use on the Site.
    • We may also collect personal data about you from use of CCTV which is in operation on site.  Any personal data collected from use of CCTV will be used by us for the purposes of ensuring the safety and security of employees, customers and other members of the public and third parties coming onto our premises.  Recorded images are programmed to be deleted after a reasonable time. Our CCTV policy has more information on the use of CCTV.

 

  • By visiting the Site we will automatically collect the following technical information :
    • technical information, including the Internet protocol address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, information through platforms you use; and
    • information about your visit to the Site, including the full uniform resource locators, clickstream to, through and from the Site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page.

 

 

 

How we use information we collect about you and our Legal Basis

 

We will only use your personal data when the law allows us to. We use information held about you in the following ways:

 

Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

Selling and supplying goods to our customers.

Identity Information

Legitimate interests

Protecting customers, employees and other individuals and maintaining their H&S and welfare.

Identity Information

Legitimate Interests

Protecting our employees and customers by taking appropriate actions against third parties who have committed criminal acts or are in breach of legal obligations to us.

Identity Information

Legitimate Interests

Managing insurance claims by customers.

Identity Information

Legitimate Interests

For account set up and maintenance and invoicing and the processing of payments

Identity Information

Financial Information

Contact Information

Performance of the contract

Legitimate Interests

To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us as well as notifying you about changes to our service and products.

 

Identity Information

Contact Information

 

Performance of the contract

Legitimate Interests

To ensure we comply with our reporting and legal requirements.

Identity Information

Contact Information

 

Legal Requirement

To respond to queries, complaints, claims and enquiries.

Identity Information

Contact Information

 

Legitimate Interests

To  To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about.

 

Identity Information

Contact Information

Legitimate Interests (where you are a business customer)

 

Consent (where you are a consumer customer)

To ensure that content from the Site is presented in the most effective manner for you and for your computer to:

improve the Site;

to allow you to participate in interactive features of our service, when you choose to do so;

as part of our efforts to keep the Site safe and secure;

to make suggestions and recommendations to you and other users of the Site about goods or services that may interest you or them.

Technical Information

Location Information

Legitimate Interests

To administer the Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

Technical Information

Location Information

Legitimate Interests

To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

Technical Information

Location Information

Legitimate Interests

 

 

 

Disclosure of your information

 

Personal data that we collect in accordance with this Privacy Policy, may be shared with the following:

 

suppliers and sub-contractors for the performance of any contract we enter into with you or them (including third parties who deliver e-mails to you on our behalf);

advertisers and advertising networks that require the data to select and serve relevant adverts to you and others or those who run events;

analytics and search engine providers that assist us in the improvement and optimisation of the Site;

our auditors, accountants, lawyers or similar advisers when we are obtaining professional advice

 

 

In addition to this we will also disclose your personal information to third parties:

 

If Chessington Nurseries Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms of Use or Terms and Conditions of Sale and other agreements; or to protect the rights, property, or safety of the Chessington Nurseries Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;

 

 

Where we store your information

 

All information you provide to us is stored on our secure servers within the European Economic Area ("EEA") or hosted in a secure cloud based service provided by one of our sub-contractors. Any electronic payment transactions will be encrypted, and conducted by our third party payment providers in accordance with their terms.

 

By submitting your personal data, you agree to the transfer, storing or processing of your information as set out above. We take all reasonable precautions to ensure that your personal data is treated securely and in accordance with this Privacy Policy.

 

How long we hold your information

 

We will not hold your data for longer than we consider necessary. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, we keep personal data in accordance with our internal retention procedures, which are determined in accordance with our regulatory obligations and good practice. These retention periods depend on the nature of the information, and are subject to change. If you have any questions in this regard, please contact us using the details below.

 

Please note that after the deletion of your information, it cannot be recovered, so if you require a copy of this personal data, please request this during the period we retain the information.

 

Marketing

 

You have the opportunity to choose (opt in) whether your information may be used for product development, supplemental research or marketing purposes. To opt in to such use, we require your express consent.

 

You have the right to ask us to stop using your information in relation to marketing, supplemental research or product development at any time by contacting us in accordance with our contact details below.

 

Your rights

 

Under certain circumstances, you have rights under Data Protection Legislation in relation to your personal data. These include the right to: 

 

Request access to your personal data;

Request correction of your personal data;

Request erasure of your personal data;

Object to processing of your personal data;

Request restriction of processing your personal data;

Request transfer of your personal data;

Right to withdraw consent.

 

Your rights of access can be exercised by emailing our Customer Service Team:

 

By Post to:   Chessington Garden Centre, Leatherhead Road, Chessington, Surrey. Kt9 2NG

By email to:  Marketing@chessingtongardencentre.co.uk

By Phone:     01372 725638

Or by filling in the customer contact form on our website

 

In some situations, you will have the right to ask us not to process your information for any purpose. Where relevant you can exercise this right at any time by contacting Marketing@chessingtongardencentre.co.uk

 

If you have a complaint about the way in which we collect, process and store your personal data which you do not feel can be resolved by contacting us, you have the right to complain to the Information Commissioners Office.

 

Children

 

We treat the protection of personal data very seriously and will only collect personal data regarding children under the age of 16 which is provided by and consented by the parent or someone with parental responsibility.

 

Security

 

Unfortunately, no data transmission over the internet is completely secure. Whilst we will do our best to protect your personal data, we cannot guarantee the security of any information that you provide to us through the Site and you provide this at your own risk. The website is however protected with a secure SSL certificate .

 

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We will hold this password in an encrypted data form to ensure it cannot be read by our staff.

 

Where we collect your personal data, we take adequate technical and organisational security measures to prevent unauthorised access and to ensure that the data we hold whether as Data Controller or Data Processor is kept secure.

 

Cookies

 

The Site uses cookies for various reasons. This helps us to provide you with a good experience when you browse the Site and also allows us to improve the Site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

 

Changes to our privacy policy

 

Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy.

 

Contact

 

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to:

Human Resources, Chessington Garden Centre, Leatherhead Road, Chessington, Surrey. KT9 2NG.

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