Santa Christmas Wonderland 2020
We look forward to welcoming you to the Chessington Garden Centre Christmas Grotto in 2020. More information will be available soon. FAQ can be found below.
How do I get there?
By Car: Our address is Chessington Garden Centre, Leatherhead Rd, Chessington KT9 2NG (Free to park)
By Train: Nearest stations is Chessington South (21 mins walk)
By Bus: Number 71 or 465
What time should I arrive?
We do everything we can to ensure there are minimum queues when entering the Wonderland. We do advise to try and arrive at the Garden Centre with plenty of time (nobody likes to be rushing) and make your way over to the Wonderland entrance 5 minutes before your booked slot.
Is Santa’s Wonderland accessible for everyone?
We want everyone to come and feel comfortable in our Wonderland Experience. The Wonderland is wheelchair accessible however if you do have any questions in addition to this then please do get in contact. Please be advised there are some ramps used in the attraction. We are also offering SEND sessions this year which can be booked via the main booking page, details of these sessions can also be found there.
What precautions have you made in light of the changes and social distancing this year?
This year we understand that customers and staff need more space. We have reduced tickets by 50% this year and have lengthened the gap between sessions to ensure that those booking have maximum space and are able to enjoy the experience at their own pace and leisure. We will have a limit on the number of customers allowed into the Grotto at one time as we do every year however these numbers will be much lower this year.
We have removed our craft this year to avoid unnecessary contact however have replaced with other non-contact interactions along the way.
Staff will have been trained and allocated PPE if they chose to wear it, as is applicable to our store at all times.
We understand that seeing Santa is such a magical experience for families and especially children. This year we want this experience to continue with some small changes to ensure that a safe distance is kept. You will still get to meet the big man but he's informed us this year we will need to keep at a 1-meter distance. His elves will be on hand to ensure that everyone has the best time with their visit.
What should I do if I can’t find my e-ticket?
If you cannot find your confirmation email then please do contact email@example.com as soon as possible. We will always endeavour to resend the confirmation email as soon as possible.
Why are my presents not wrapped this year?
In a slight change from previous Winter Wonderlands here at Chessington Garden Centre we have decided that the present from Santa will not be wrapped but instead allow your child to select a toy from our Toy Factory. We are currently working on the factory at the moment and can’t wait for you to step inside.
Can I take food & drink into Santa’s Wonderland?
No, unfortunately we do not allow food and drink to be brought into the experience. All must be finished or put away before starting your journey.
I’m running late, what should I do?
If you are running late we will do everything we can to fit you in an available slot upon your arrival. Due to limited capacity this year this may not always be possible and we do ask you do everything you can to arrive on time to ensure the best experience for yourself and others.
How do I make group bookings?
If you are booking for a group of 20 or more then please contact us at firstname.lastname@example.org and we will see what we can do. Please note that due to social distancing you will be required to split into smaller groups as you enter the store and enter the Grotto.
Can I get a refund on my tickets?
As per our terms and conditions we unfortunately, are not able to offer refunds or exchanges. However, if you cannot attend you are able to pass your tickets to a friend or family member. If you do sell your tickets, you will not need to change the name on the tickets, please just ensure the attendee has a digital or physical copy.
Please note that we are unable to offer refunds for sickness. We will be keeping a close eye on government regulations and will adapt accordingly.
Terms and Conditions can be found here
If your question is not covered above, we would be delighted to hear from you.
For any other questions you may have please call our information desk on 01372 725 638 or email at email@example.com