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FAQ - General

Please find below a list of our most frequently asked questions.

What are your opening times

The store is open from 8am - 6pm Monday to Friday, 9am - 6pm Saturday and 9.30am-4.00pm on Sunday. Due to the Sunday trading laws the Tills are not open until 10.00am on Sundays.

How do I find you

We are situated on the A243. Approximately 2 miles from Junction 9 on the M25 or 2 miles from the Hook Junction of the A3.

What car parking facilities do you have

We have several large car parks with designated disabled and family spaces adjacent to the main building.

What are your restaurant opening hours

Our restaurant is open 8.00am – 5.00pm Monday to Saturday and 9.30am – 4.00pm on Sunday. Breakfast is served from 8.00am - 11.15am (Sundays - 9.30am - 11.15am). Hot meals are available 12.00pm – 3.15pm daily.

Do you have wheelchairs available for customer use

Yes. They are available from the reception area. Please ask at the Information Desk for more details.

Are Dogs allowed in store

We welcome well behaved dogs as long as they are on a lead. We even have a dog friendly area in our restaurant. Please ask a member of staff in the restaurant for more information.

Do you sell or accept Gift Vouchers

We sell and accept the National Garden Gift Vouchers (NGGV). We can now accept the NGGV Gift Card. But are unable to sell them at the moment.

Is there a guarantee on the plants you sell

Our hardy plants are guaranteed for a year. As long as you keep your detailed receipt we will be able to replace any plant that has failed as long as that plant has received the proper care. We do not guarantee bedding or houseplants.

Do you offer a garden design service

Unfortunately our Garden Design Service is no longer operational and are no longer taking any new bookings. If you are a current customer of ours and have any concerns then please contact gardendesign@chessingtongardencentre.co.uk

Do you sell or service lawn mowers

No. We do, however, have a company called F.Giles on site who can cater for your every need in the maintenance and sales of garden machinery. They are situated in our Bedding House. They can be contacted directly by phoning 01372 720123 or emailing fgilesmowers@gmail.com

How can I join your Loyalty Club

You can join by following the Loyalty Club link on the home page of our web site and filling out the application form. Or by completing the online application form at one of our in-store sign up stations.

How do I go about applying for a job at Chessington Garden Centre

All our vacancies are advertised on the web site. If you follow the Employment Opportunities link on the home page of the web site you will find the details of the vacancies listed. Fill out the attached application form and select submit. It’s as easy as that. We look forward to hearing from you.
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