Please find below a list of our most frequently asked questions regarding our bookable events.
How can I book for your Summer Pantomime/Halloween/Christmas events?
Bookings can only be made online through our website or at the Information desk if you are unable to access the internet. We are unable to book tickets at the tills or over the telephone.
Can I change/cancel my booking once it's gone through?
Should the need arise for ticket times or dates to be changed, this can be carried out by logging into your online Chessington Garden Centre events booking account, clicking into your 'order history', locating the relevant booking and changing to an available new time slot- please note, this function can only be carried out online- the option to change is not available at the tills or over the telephone. Please note- a £2.00 administration charge will incur if a booking is changed.
When shall I arrive to my event?
Please arrive 20-30 minutes before the Pantomime/Circus begin. All other events you will need to arrive 10 minutes prior to your booked time slot. Entry can only be gained by presentation of the appropriate ticket or on a mobile device in person.
Is there wheelchair/pushchair access?
There is wheelchair access throughout all events. There will be allocated storage for pushchairs but please note these are left at the owners risk.
Who is welcome?
Everyone is welcome! Many of our children's events are ideal for children under 10 years of age. Children up to the age of 16 must be accompanied by a paying adult. A maximum of 4 children can be accompanied by 1 paying adult.
What if my event is cancelled?
If a performance/event is cancelled due to outside influences (ie weather) then we will offer ticket holders an alternative day or time slot. If this is not possible then a full refund will be given provided that an original ticket is presented within 28 days of the cancelled event/performance. It is the customer's responsibility to contact us regarding a refund if their chosen event has been cancelled and no alternative days/times are available.
I would like to make a group booking.
You can do this through our website. Our timeslots cater up to 10 children at a time so we advise to book up time slots which are together to minimise inconvenience to your visit. For any special requirements and pricing inquiries please call 01372 725638.
If your question is not covered above, we would be delighted to hear from you.